BOOKING TERMS & CONDITIONS Scheduled Cruises (Booking Terms) If for any reason such as bad weather a cruise is cancelled, NOVA Cruises Pty Ltd will offer to rebook those tickets on another cruise of the same value, or provide a full refund Cancellations made by the customer with more than forty-eight (48) hours notice given are entitled to either a refund of payment less 15% administration fee, or to rebook on another cruise within twelve (12) months of original payment date Cancellations within forty-eight (48) hours of cruise departure are subject to a 50% cancelation fee unless approved by NOVA Cruises Pty Ltd Cancellations made by the customer with less than twenty-four (24) hours notice of cruise departure are subject to a 100% cancelation fee unless approved by NOVA Cruises Pty Ltd Private Charters (Booking Terms) A non-refundable holding fee / deposit of $500 is required to confirm booking. Full payment and confirmation of guest numbers is required two (2) weeks prior to cruise date. In the case of Cancellations announced by the company due to poor sea conditions, the customer is entitled to a full refund or to reschedule the cruise at no extra charge. Cancellations made by the customer more than four (4) weeks prior to departure date, the customer is entitled to a refund of payment less a non-refundable holding deposit of five hundred (500) dollars. Cruises may be rescheduled if four (4) weeks or more notice is given with no penalty. Cancellations made by the customer less than four (4) weeks but more than twenty-four (24) hours prior to the departure date, the customer is entitled to a refund less a non-refundable holding fee of five hundred (500) dollars plus fifty percent (50%) of the total payment. If cruises are rescheduled at less than three (4) four weeks notice, a fee of five hundred (500) dollars will be charged. Cancellations made by the customer less than twenty-four (24) hours notice are not entitled to any refund of payment. Our minimum guest number is 25 (30 during Nov/Dec on Fri/Sat/Sun). If less than this number attends the minimum must be paid for. General Conditions NOVA Cruises Pty Ltd - reserves the right to cancel or change this specific cruise schedule if necessary. NOVA Cruises Pty Ltd holds the right to cancel any cruise due to insufficient bookings or weather conditions. NOVA Cruises Pty Ltd - will not be responsible or liable for any passenger's expenses (travel, accommodation) should a cruise be cancelled. Unless arranged prior, all cruises depart and return from Lee Wharf on Honeysuckle Drive NOVA Cruises vessel "Bay Connections 1" is fully licensed (no BYO), All staff and crew are trained in and enforce the Responsible Service of Alcohol and our House Policy At the discretion of the Vessel's Master and Owner cruises may be terminated or passengers removed from vessel due to antisocial or  disorderly behaviour The Owners and Crew of "Bay Connections 1" and "NOVA Cruises Pty Ltd" take all care but accept no responsibility for injury to persons or for loss of personal property however caused 2010 Whale Sighting Policy If we do not sight a whale during your whale watching cruise you will be entitled to a voucher for a free stand-by return whale watching cruise Free stand-by return whale watching cruise must be taken during the whale migration of that calendar year (excepting the last cruise of the season) Stand-by vouchers not redeemed in that calendar year / whale migration period will lapse and not be valid Stand-by vouchers are not transferable, replaceable, nor redeemable for cash Stand-by vouchers can only be used by the original ticket holder. Photo identification is required upon issue and redemption Stand-by vouchers can only be used to confirm your return cruise 24 hours before departure, pending availability 2009 Whale Sighting Policy If whales are not sighted during the 2009 migration season a 1/2 price return voucher will be issued for use on a future whale watching cruise Vouchers are not transferable, replaceable, nor redeemable for cash Vouchers are valid for use in 2010 if expiry date has not been reached 1/2 price return vouchers are not subject to stand-by conditions and can be used on any whale watching cruise 1/2 price return vouchers issued in 2009 cannot be exchanged for the 2010 free stand-by return whale watching cruise voucher